> For the complete documentation index, see [llms.txt](https://docs.alphagate.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alphagate.io/help/faq.md).

# FAQ

Answers to the questions we hear most.

## Plans and payments

**Is the Free plan really free forever?** Yes. It starts when you confirm your email and doesn't expire. [What it includes →](/start-here/free-and-pro.md)

**Can I pay by card?** No. Pro is paid in crypto, from any wallet or exchange: USDC, USDT or USDG, or SOL, ETH or BNB. [How to pay →](/account-and-billing/subscribing.md)

**Does Pro renew automatically?** No. You pay for a month, a quarter or a year at a time. Paying again before it ends adds the new period on top, so you don't lose any days.

**I paid but I'm still on the Free plan.** The checkout credits a payment by itself once it confirms; if less arrived than the price (an exchange fee, say), the page asks for the rest. A payment from the [connected-wallet checkout](/account-and-billing/subscribing.md#paying-from-a-connected-wallet) can be imported under **Profile & Settings › Billing**. Still stuck? Send the transaction to the team on [Discord](https://discord.gg/alphagate) or [Telegram](https://t.me/alphagatesupport).

**What happens when Pro ends?** Your account goes back to the Free plan. Your watchlist, tags and settings are kept for when you renew.

## Using Alphagate

**What's the difference between Followings and Discover?** [Followings](/find-projects-early/followings.md) lists every follow, so a project appears once for every key profile that follows it. [Discover](/find-projects-early/discover.md) lists each account once, with its traction summed up.

**How are key profiles chosen?** By our team, by hand, over several years: VCs, founders, developers, researchers, official accounts and alpha hunters with a track record. Profiles tied to scams or bad calls are removed.

**Can I suggest a key profile?** Yes. Tell us on [Discord](https://discord.gg/alphagate) or [Telegram](https://t.me/alphagatesupport) who, and why.

**Why does an account show previous usernames?** Alphagate records every handle it has seen an account use. A project account with several is worth a second look before you buy.

**Why does a contract show as deleted?** The account tweeted it and later deleted the tweet. Alphagate keeps the contract on record.

**Where did Notes and project Chat go?** They're no longer part of the web app. Members still talk in the Discord and Telegram groups, and private notes on X accounts work in the [extension](/browser-extension/on-x.md).

## Alerts

**I'm not getting any alerts.**

1. Alerts need **Pro**.
2. The key profiles you care about should be on your [watchlist](/watchlist-and-alerts/watchlist/key-profiles.md) with their bell on.
3. The account limits in [Custom alerts](/watchlist-and-alerts/watchlist/custom-alerts.md) (Project Maximum followers, Maximum key followers) apply to watched key profiles too: a low limit can silence them.
4. For Telegram, the Telegram card in Profile & Settings should show your ID, and you should have pressed **Start** in the bot.
5. Velocity alerts need at least one rule switched on.

**I get too many alerts.** Mute busy key profiles on the Watchlist, drop list subscriptions, or tighten the account limits in [Custom alerts](/watchlist-and-alerts/watchlist/custom-alerts.md).

**"Live updates are paused" asks me to confirm this browser.** The web app's live updates run in up to 5 browsers per account, and a new browser has to be confirmed once. Enter your password, or ask for a 6-digit code by email, and they resume; you stay signed in either way. Confirming a sixth browser pauses the one you used least recently.

**"Live updates can't run in this window."** Live updates keep a small key in the browser, which private windows and blocked site data don't allow. Use a normal window, or allow site data for alphagate.io and reload.

## Extension

**The extension shows nothing on X.** Sign in from the extension's own popup; signing in on alphagate.io doesn't sign it in. Overlays appear on profile pages (`x.com/name`), not on single tweets. [More →](/browser-extension/install.md)

**The side panel says "Premium Required".** The side panel needs Pro. If you've just paid, click **Check again**; a new payment can take a minute to show up.